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Privacy policy

Last updated: 14 May 2026

1. Introduction

Aqlios Primary Care (“we”, “our”, “us”) is committed to protecting and respecting your privacy. 

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you interact with our website or communicate with us in relation to our professional services. 

Our website is intended for professional and corporate audiences, including GP partners, practice managers, Primary Care Networks (PCNs), Integrated Care Boards (ICBs), NHS commissioners, and organisations involved in primary care delivery, succession planning, commissioning support, and practice operations. 

We do not provide direct clinical services to patients through this website and do not process patient medical records or clinical information through this platform.

2. Who we are

Aqlios Primary Care is a UK-based primary care supplier supporting GP partnerships, practice sustainability, succession planning, organisational development, and commissioning support services within the NHS primary care landscape.

Data controller information

Aqlios Primary Care 
28 City Road 
London 
United Kingdom 
EC1V 2NX

ICO Registration Number: ZC150454

Data Protection Officer / Data Protection Lead
Email: primarycare@aqlios.co.uk

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance issued by the Information Commissioner’s Office (ICO).

3. What personal data we collect

Professional & contact information

  • Full name
  • Job title
  • Organisation or practice name
  • Business email address
  • Telephone number
  • Professional correspondence and enquiry details

Technical & usage information

  • IP address
  • Device identifiers
  • Browser type and operating system
  • Website usage activity
  • Pages viewed and navigation behaviour
  • Cookies and analytics data

Marketing & communication preferences

  • Preferences relating to newsletters, events, updates, and marketing communications
  • Records of consent where applicable

We do not intentionally collect special category personal data through this website.

4. How we collect your data

We may collect data through: 

Direct interactions

  • Website enquiries
  • Email or telephone communication
  • Event registrations
  • Partnership or commissioning discussions 

Automated technologies

  • Website cookies
  • Analytics tools
  • Performance monitoring technologies  

Third-party sources

  • Business networking platforms
  • Professional advisers
  • Publicly available directories
  • Event organisers 

5. Legal bases for processing

We process personal data under the following lawful bases: 

  • Legitimate interests – responding to enquiries, supporting partnerships, and managing business relationships
  • Consent – marketing communications and newsletters
  • Legal obligation – regulatory compliance and record keeping 

6. How we use your data

We may use your personal data to:

  • Respond to enquiries and correspondence
  • Support partnership and acquisition discussions
  • Provide information about our services
  • Manage relationships with GP practices, PCNs, and commissioners
  • Improve website performance and user experience
  • Analyse website traffic and engagement
  • Maintain internal records and governance processes
  • Send relevant updates and communications
  • Detect and prevent fraud or misuse 

We do not sell, rent, or trade personal information. 

7. How we share your data

We may share personal data with:

  • IT and website hosting providers
  • Analytics and communications providers
  • Professional advisers and consultants
  • Regulatory or legal authorities where required
  • Administrative and operational support providers

All third parties processing data on our behalf are required to maintain confidentiality and comply with UK data protection legislation.

8. Data retention

We retain personal data only for as long as necessary. 

Typically:

  • Professional enquiries and correspondence: up to 6 years
  • Marketing data: until consent is withdrawn
  • Website analytics data: retained for operational and security purposes
  • Financial and contractual records: retained in accordance with legal obligations 

Data is securely deleted or anonymised when no longer required. 

9. Your rights under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion where applicable
  • Restrict processing
  • Object to certain processing
  • Withdraw consent for marketing
  • Request portability of applicable personal data

To exercise your rights, contact:
primarycare@aqlios.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Data security

We implement appropriate technical and organisational measures including: 

  • Secure hosting infrastructure 
  • Encrypted website connections 
  • Role-based access controls 
  • Security monitoring and updates
  • Staff confidentiality and data protection awareness 

11. Marketing communications

You may opt out of marketing communications at any time by: 

12. Breach reporting & complaints

If you have concerns about how your personal data has been handled, contact:

Data protection lead

primarycare@aqlios.co.uk

You may also contact the ICO:
www.ico.org.uk
Telephone: 020 4615 3276

13. Updates to this policy

We may update this policy periodically. The latest version will always be published on our website with an updated revision date.

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